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Shifting customer shopping habits, exacerbated by the recent pandemic, have forced retailers to reimagine the way goods and services are handled. “Omni-channel services” — such as buy online and pickup in store, in-store returns, ship from store, and home delivery — have shifted the in-store logistics once done by shoppers to retailers.
New research from Rensselaer Polytechnic Institute shows that innovative business models that tap into extra warehouse space can be a potential solution for companies with changing demand requirements or tight fulfillment windows.
